Returns Policy

📦 Returns and exchanges for damaged products

If an item arrives damaged, you can request a refund or an exchange.

To do so:

  1. Email us at info@barbologiste.ca

  2. Attach a photo of the damaged product

  3. Provide your name, phone number, and order number

You have 10 days from the date of receipt to submit your request.

👉 Shipping costs for exchanges of damaged products are fully covered by Barbologiste.

Certain exclusions may apply to remote or isolated areas.


🚫 Non-refundable products

For hygiene reasons and compliance with Health Canada regulations:

  • Products that are opened, used, or altered are final sale

  • They cannot be returned or refunded


🧍♂️ Changed your mind?

If you wish to return a product for a reason other than damage:

  • You have 10 business days after receipt

  • Items must be in their original condition, unopened, and unused

  • Proof of purchase is required

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable

For any questions regarding a return, contact us at info@barbologiste.ca.


💳 Refund processing

Once your return is received:

  1. You will receive an email confirmation

  2. Your refund will be processed within 5 business days

  3. The amount will be credited to your original payment method

Depending on your financial institution, the credit may take a few additional days to appear on your statement.


🤝 Our commitment

We are committed to providing simple, human, and transparent service. If you have any questions regarding a return, exchange, or refund, our team is available at info@barbologiste.ca.